Joe Heath

Lawn Dart! Systems, LLC

• ▸Built Slot'd, a multi-tenant booking + CRM SaaS with Stripe Connect payments — live in beta.
• ▸Shipped lawndart.dev with a custom streaming Claude assistant behind a strict Content-Security-Policy.
• ▸Registered the company as a 100% veteran-owned Texas LLC (service-disabled veteran, SDVOSB-eligible).

H-E-B

• ▸Stood up the Network Development Engineering team from the ground up — hiring, structure, and operating model.
• ▸Led wireless modernization across 350+ retail locations with Juniper Mist AI, cutting wireless incidents by 60%.
• ▸Built Mist-based automation for DHCP, RADIUS, and DNS diagnostics, shifting the team from reactive to proactive monitoring.

Amazon

• ▸Sustained 98% SLA attainment across 100,000+ system users.
• ▸Pioneered computer-vision anomaly detection using existing facility camera infrastructure, cutting manual monitoring overhead ~40%.
• ▸Directed infrastructure design and delivery for 12 new fulfillment centers, including six robotics facilities.

Amazon

• ▸Promoted to Regional IT Manager in February 2021.
• ▸Supervised IT infrastructure buildout for 9 new fulfillment/construction projects across Texas and Oklahoma.
• ▸Kept on-site IT support uninterrupted during the pandemic order surge.

Harland Clarke Corporation

• ▸Deployed Cisco ACI and Cisco ISE to modernize data-center operations and enhance network access controls.
• ▸Re-engineered the Phoenix facility network with a 20G LAN backbone and redundant WAN.
• ▸Integrated acquired subsidiary networks and optimized firewall rules to better protect internal systems and customer data.

Defense Health Agency (DHA)

• ▸Created the operating model for centrally managing network security across Army, Navy, and Air Force medical facilities.
• ▸Deployed an enterprise SIEM (eIQ SecureVue) to 30+ Army medical sites worldwide in under 18 months.
• ▸Cut average ticket time-to-resolution from 16 days to under 10 while reducing the operating budget by ~$1.8M over two years.

US Army Medical Information Technology Center (USAMITC)

• ▸Led the Tripler Army Medical Center LAN refresh — $1.3M cost reduction with two fully redundant core switches.
• ▸Designed and deployed network + VoIP for four clinics under the Army Surgeon General's Community Based Medical Home project.
• ▸Authored the LAN/WAN appendix of the Army Medical Command's Technical Architecture & Configuration Guide, signed into policy by the Army CIO.

United States Army

• ▸Airborne-qualified paratrooper — graduate of the U.S. Army Airborne School.
• ▸Served as an Information Assurance Security Officer — the foundation of the security-first engineering approach I still build on today.
• ▸Technical lead for fielding the Joint Network Node (JNN) tactical communications system with C- and Ku-band satellite.